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The right clinician should always be
one tap away.

— Austin Cleveland, CEO of MatchMD

About MatchMD

30+ years connecting care teams.

MatchMD is a secure messaging platform built for healthcare — a pioneer in medical communications, managed by health-IT professionals with decades of experience. We respond to how care teams actually work, ensuring timely, secure delivery from any device.

Leadership

The people behind MatchMD.

Austin Cleveland, CEO of MatchMD

Austin Cleveland, MBA

Co-Founder & Chief Executive Officer

It starts with a patient waiting. Austin’s first concern has always been patient care, and as an entrepreneur with an MBA he saw the opportunity in something the three founders kept returning to over dinner: the delay in reaching the right clinician was costing patients, and it could be fixed. He turned that into a company and has run it ever since — taking the daily friction of on-call scheduling and after-hours coverage and making it one secure platform trusted by hospitals and practices. His focus never changes: get the right clinician to the right patient, without delay.

  • Co-Founder & Chief Executive Officer, MatchMD
  • MBA — business & healthcare operations
  • Leadership in healthcare technology & secure clinical communication

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Thomas J. Merle, MD

Co-Founder & Board Member

Dr. Merle had lived that delay. A board-certified cardiothoracic surgeon, he knew what it looks like when a team has to be assembled in an emergency — who has to be reached, in what order, and how much time is lost while somebody works out who is on call tonight. He brought the clinical thinking the whole system is built on.

  • Co-Founder & Board Member, MatchMD
  • American Board of Surgery & American Board of Thoracic Surgery
  • Practising cardiothoracic surgeon, Ohio
Dr. Thomas J. Merle, Co-Founder and Board Member of MatchMD
Bilal Ezzeddine, Co-Founder and Chief Technology Officer of MatchMD

Bilal Ezzeddine, PhD

Co-Founder & Chief Technology Officer

Dr. Ezzeddine built the answer to it: the secure messaging and on-call platform hospitals and practices rely on today. He works closest to the product: how a message finds the right clinician, how the live schedule drives delivery, and how every message is documented.

  • Co-Founder & Chief Technology Officer, MatchMD
  • Architect of the on-call routing and secure messaging platform
  • Origin in emergency stroke and code-team activation

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Marcia Neitman

VP of Marketing & Sales

Marcia leads marketing and outreach at MatchMD, building the relationships and referral network that connect independent practices, hospitals, and specialists. She’s often the friendly first point of contact for organizations exploring MatchMD — focused on helping care teams see how much simpler communication can be.

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Marcia Neitman, VP of Marketing and Sales at MatchMD
Sally Rais, Chief of Staff at MatchMD

Sally Rais

Chief of Staff

Sally keeps the company running behind the scenes. The accounts, filings, renewals and vendor relationships that keep a thirty-year-old company in good standing are hers, and she is the person Austin relies on to make sure nothing is missed. If something at MatchMD had a deadline attached to it, Sally is usually the reason it was met.

Xiomara San Miguel

VP of Answering Services

Xiomara directs the answering service, the round-the-clock operation behind every after-hours call a MatchMD practice receives. She manages the operators, sets the standards they work to and the way calls are handled, and keeps the service covered at every hour of the day. When a practice’s coverage has to hold overnight, it holds because of the team she runs.

Xiomara San Miguel, VP of Answering Services at MatchMD

Our background

Experience you can build a hospital around.

From the first stroke and code teams to today’s secure, cross-platform network, MatchMD has spent a generation making clinical communication faster and safer. Our team keeps evolving the platform around real clinical needs — not the other way around.

Nationwide footprint

Over 100 business partners nationwide — and growing.

Blank map of the United States, territories not included Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia West Virginia Wisconsin Wyoming District of Columbia District of Columbia
MatchMD partners across the highlighted states
100+Business partners nationwide
30+Years in business
  • 24/7 live, U.S.-based operators answering your practice’s phone
  • One communication system for physicians and hospitals
  • Assemble response teams inside and outside the hospital
  • Adjustable on-call schedules from any device

Trusted, proven, always on.

99.9%Uptime
HIPAA/ HITECH compliant
30+Years in medical comms
24/7Live operators

See what 30 years of focus builds.

A quick walkthrough of the platform and the team behind it.

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