Is MatchMD HIPAA compliant?

Yes. MatchMD messaging is HIPAA- and HITECH-compliant, encrypted, and every message is logged with a record of when it was sent, read and answered.

Does MatchMD work on iPhone and Android?

Yes. MatchMD provides free iPhone and Android apps plus a web application that works on any office computer, all kept in sync.

How does on-call scheduling work?

You build and adjust rotations from the web or the app. The live schedule drives message routing, so messages reach whoever is actually covering at that moment without the sender needing to know who is on call.

Does MatchMD replace our answering service?

Yes. MatchMD includes 24/7 US-based live operators who answer your practice's calls and dispatch every message through the platform, with the same documentation trail as any other message.

Features | Secure Messaging & On-Call Scheduling

Everything your team needs to communicate — securely.

Intelligent, effective, rapid, and secure. MatchMD pairs a live on-call schedule and a 24/7 human call center with a full suite of HIPAA-compliant messaging tools.

Features

A complete communication toolkit.

People answer, not prompts

A person we employ picks up — US-based, 24/7. Not a menu, not a recording, not an AI. Every call is screened, routed by your live on-call schedule, and documented in the same record as everything else.